Mangatrai Jewellery



Returns & Refund Policy

RETURNS

We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags or disposing of any original packaging.

  • Upon receipt of an order, if you are not happy with the product item OR any item has been received with no tags OR in a damaged or faulty condition, you should notify us (by phone or email) within 48 hours of receipt if you wish to return the item;
  • Returned items must be in new, unused, and unworn condition, with all the original packaging and tags still attached. NOTE that we do not accept any item with any indication that it was used. In such cases, the item will be returned back to you.
  • Returned Items must come with your original receipt in the returned parcel. You must write your Return Authorization Reference [RAR] number on the receipt, and on the label of the returned parcel. Any returned items that are not accompanied by an official reference number will not be accepted.

NOTE:

  • All returns from any particular order need to be returned in one shipment.
  • Returns received after the STIPULATED PERIOD will not be entertained by us and no refund will be granted in such a case.

EXCHANGE

  • We will exchange an item for the same item in a different size, subject to availability of a similar item in the same size. Else we are unable to process any exchanges for a completely different item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
  • In the event of an exchange please be aware that you will be required to pay any difference in cost and any additional carriage, shipping, taxes and import duties.
  • Exchanges received after 48 Hours timeframe as stated above are also subject to product availability and you as a customer will incur any shipping costs for such exchanges. Any further returns of exchanged items outside the stated time-scales will again be at your cost for shipping and refunded only as a store credit.

NOTE: It is advisable to send returned items by a reliable courier like DHL or FedEx and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.

REFUNDS

We will refund you the purchase price, within 12 days of return. Please note that all postal or courier costs for returned goods are the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Refunds of all undamaged correctly returned products will be credited to your credit card including sales taxes, but excluding shipping charges.



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